If your SugarPixel is having issues and is out of warranty and you do not feel comfortable doing your own repairs with replacement parts, we offer this simplified service.
Here is how the process works:
1. After placing your order, you will receive a prepaid USPS mailing label by email. Securely package SugarPixel, power cable, wall plug, and vibration puck and then drop it off in any USPS mail box using the supplied label.
2. When we receive SugarPixel, we will fully inspect and test all components. Then we will repair or replace any components that are having issues. We will also ensure the software is updated to the latest version.
3. We will mail back the fully refurbished SugarPixel in like-new condition.